In February, Indigo Shire asked for expressions of interest from tourism operators (accommodation) to partake in a mystery guest audit. Unbeknowns to me my mystery guest booked and stayed at my B&B early March.
The overall result was 96% or 72/75, which ranked my B&B 13th of 67 accommodation businesses audited. A very pleasing result. The feedback was fantastic and all suggestions have been taken on board.
Below is a quote from the mystery guest,
Your host Kellie-Anne